Why is it important to communicate with a process server?

Clear communication ensures timely, legal, and successful delivery of court documents. It avoids delays, invalid service, or unnecessary fees.

What should I tell a process server?

Provide accurate names, current addresses, best service times, access instructions, and any special notes like pets or gated communities.

Can I ask questions if I’m being served?

Yes, you may ask for identification, clarification about the papers, or court details. Just remain calm and respectful.

Should I respond to calls or texts from a process server?

Yes. Prompt responses help avoid delays and show cooperation with legal procedures.

What if I refuse to accept the papers?

You don’t need to physically take them for service to be valid. Once identified, the server may legally complete service by leaving the documents.

Can I communicate with the process server through email?

Yes, and it's recommended for sending detailed instructions, confirmations, or records of interaction.

What information do process servers need?

They need the full name of the recipient, address(es), work schedule, identifying details, and any helpful access information.

Can a process server come to my workplace?

Yes, if it’s legally permitted and public access is available. Providing work location helps prevent unsuccessful attempts.

What if I avoid the process server?

Avoiding a process server won’t stop legal proceedings. The court may approve alternate methods like substituted service or publication.

Is it okay to delay or lie to a process server?

No. Misleading a process server can result in legal consequences or unnecessary delays in your case.

How to Properly Communicate with a Process Server?

When dealing with legal documents, how you communicate with a process server can make or break the case timeline. Whether you’re being served, hiring a process server, or coordinating for a third party, professional, timely, and clear communication ensures success and avoids costly delays.

In this guide, we’ll walk you through proven methods to communicate with a process server the right way—boosting cooperation, compliance, and court results.

Why Communication with a Process Server Matters

Process servers are responsible for delivering legal documents like subpoenas, summons, eviction notices, and more. Their job may seem straightforward, but miscommunication can quickly lead to delays, invalid service, or court sanctions.

By clearly communicating:

You help the process server complete delivery faster.
You reduce the number of failed attempts (which you may be charged for).
You build trust and avoid unnecessary stress.
You protect your rights in court.

What Should You Tell a Process Server?

When working with a process server, always provide:

Full names and correct spellings
Accurate physical and mailing addresses
Gate codes, apartment numbers, or security procedures
Work schedules or best availability times
Alternate locations (like job site, relative’s house, etc.)
Specific details: pets on premises, parking instructions, etc.

Process Server Came at Night. — © Houston Process Servers, LLC. All rights reserved.

10 Communication Tips to Follow (With Explanations)

Below is a table of the top communication tips for dealing with a process server and why each matters. Use this checklist whether you’re sending or receiving legal documents:

Communication Tip	Why It Matters
Be Honest About Availability	Helps the server plan efficient delivery, reducing wasted trips.
Provide Accurate Address Information	Ensures service attempts aren’t made at the wrong place.
Answer Calls or Texts Promptly	Speeds up scheduling or clarification for smooth delivery.
Ask Questions Politely	Builds trust and clarifies expectations without creating tension.
Share Special Instructions (Gates, Pets, etc.)	Avoids delays or failed attempts due to access issues.
Confirm Your Identity If Asked	Verifies delivery and ensures the correct person is served.
Avoid Hostile Behavior	Keeps the situation professional and avoids legal escalation.
Document All Communications	Provides a record in case of legal disputes or service questions.
Use Email for Detailed Info	Ensures clear written instructions and avoids verbal miscommunication.
Request Updates on Status	Keeps you informed about delivery progress or any issues that arise.

Key Advice for Recipients of Legal Documents

If you suspect someone is trying to serve you:

Don’t panic—stay calm and polite.
Ask for identification if approached directly.
If you’re served, read the documents carefully and respond legally.
Avoid hiding or lying about your identity—this may lead to court-authorized alternative service.

Tip: Avoiding a process server will not stop the lawsuit. It can lead to judgments against you by default.

Best Practices for Attorneys & Legal Professionals

If you’re coordinating service of process, here’s how to professionally communicate with a process server:

Include all relevant case details and deadlines.
Provide a contact person for urgent questions.
Use secure email to send documents.
Confirm jurisdictional service rules (personal service vs. substituted).
Request a Return of Service after completion for court filing.

What If a Process Server Contacts You?

You are not legally obligated to speak on the phone with a process server, but cooperation usually leads to faster and more accurate service.

If contacted:

Respond promptly and professionally.
Confirm your identity (if applicable).
Ask politely about the purpose of the contact.
Avoid hostility or deceptive behavior.

Final Thoughts: Respect Goes a Long Way

The best results happen when both sides approach the process with respect and clarity. Whether you’re hiring a professional or being served, knowing how to communicate with a process server can save you time, money, and legal complications.

Keep this guide—and the 10-tip table above—handy for future reference. Being professional with your process server benefits everyone involved.